Clearwire Internet Service
Reviews and Complaints
www.clearwire.com
Is this your business?
Anonymous
Raleigh, North Carolina
Clearwire
I signed up with Clearwire last year. Since that time I have relocated to a different state where clearwire does not have service. I cancelled my service with them March 2010. They have since been still charging me monthly fees stating that I have not returned the equipment. I did return the equipment. They then told me that in order for me to have the fees reversed i would need to fax a proof of move. I did fax the proof of move. They still continue to take money out of my account stating that I was being charged a termination and other credits owed to me for service I wasn't using disappeared and they claim they do not owe me that money.
brian l Qxv
Bellevue, Washington
CLEARWIRE IS TRYING TO RIP ME OFF!!!
i've had clearwire internet for about 4 years now with very few complaints (just a couple of connectivity issues) no big deal....TILL NOW!!! my service went down completely. after a few things they had me try, they determined it was my modem. fine, they overnighted me a new modem and told me to follow the instructions on returning the old one. my service went down on a sunday, i had a new modem on tuesday, sent the old one out on wednsday and a phone call on friday saying my debit card would not accept the charge of $211 for not returning the old modem????? (automated) still no big deal. i called them they said they recognized the error and would correct this. monday. i find my debit card is charged $211. issue i have to take up with my bank ($200 max per day) anyway, i just found out about this tonight when i noticed the charge and the billing dept. is closed. bank will now charge me for going minimum. thanks for letting me vent, i'll sleep better tonight.
1 comment
Anonymous
Boise, Idaho
Clearwire rip off
Clearwire is a rip off it is like dial up then y ou can not return the modern to a store because they only send them back to they main office onece a month so they get a extra monh of charging you for there bad service with not even being on line, what a Joke do not use them. there customer servive peolple are rude. I had to give the modern to my son because it would not work were I lived . they new this and did nothing but offer a small discount for a month. The customer service sucks.
captkirk
Los Angeles, California
Clearwire - Hooked and crooked
The reception through the modem is good to begin with, but slowly decays over the months of service. Following numerous calls to the tech assistance including one visit, we "must have some interference that the cause cannot be located." "But it worked well for 4 months and then degraded after that point in time" I stated. The response from some of the Clearwire reps was one of contradiction in root causes. Then the ultimate blast!! They have the incessant need to maintain your subscription and bleed you dry!! Try to cancel the service-it is auto renewing; you must cancel within a week of its expiration or it will auto renew for a year; make certain even that even though you are not using the service during this year and thwarting $30/month for an inoperable service, that you do NOT toss the modem - you will be charged $200. The only good thing is the information is provided to you from the US versus India - but you are screwed regardless!!!
Loss:
$200
charles i Jnr
Jamestown, North Carolina
Clearwire Cancellation Issues
I have a 2 year contract with Clearwire. Over six months ago I moved to another part of the city. At my new location, the connection speed is terrible and I frequently have trouble connecting to the Internet. I have complained to Clearwire about this several times. Finally, I had enough and called them to cancel. I was told that my contract had three months remaining and if I cancelled now they were going to charge me a $180 fee for early termination. They will not let me out of my contract even though the service has been poor. I am outraged by this. Didn't the cell phone providers try to do the same thing for customers that wanted to cancel early? It is time for Congess to step in once again and put a stop to this type of ripoff. I intend to forward a copy of this complaint to Clearwire as well as my state Senator in North Carolina!
5 comments
Raymond G Iep
Chicago, Illinois
Clearwire is a Fruad
Clearwire's sales team team will do whatever it takes to get your business and then they will try to rape you financially. Be warned this company is not worth the trouble!!! They make all kinds of offers to pull you in, they'll even use false social security numbers, so beware!!! Thier service is questionable, you have to move your box around as if you are in the stone age, if there's any interference...forget about it!!! It's like waiting for paint to dry, Your computer may even crash if your not careful. Clearwire's days are numbered!!!
Loss:
$391
2 comments
Anonymous
Las Vegas, Nevada
Clearwire customer service
I purchased my Clearwire Internet modem at a Best Buy in Modesto. The Clearwire rep at Best Buy stated that since I lived in San Jose (where Clearwire doesn't have service) it would be no problem to cancel my account with no financial penalties since I was only living part time in Modesto and Stockton. When I called to cancel my account I was told that I would be charged over $100 for early cancellation. They stated that they were not responsible for what their product rep told me when I first purchased the service. I decided to pay for the remaining months of service because it was cheaper. I told Clearwire employees that I had no intention of continuing service unless they were going to have service in the San Jose area. I paid up to the end of my contract. I also never received a return label to give Clearwire their modem back. They stated that this was not their fault and that I still needed to pay them for the service I didn't use after the contract fulfillment. I didn't know that they were going to continue to bill me, until they received their equipment. Where am I to return the modem and how would I know that they would be billing me for nonuse?
sleepysleepy m
Spokane, Washington
Clearwire
clearwires service sucks not only that they are happy and quickly take ur money but getting ur money back is a long dragged out process with nothing but sorry's what does sorry do for me nothing just give me my money back and keep ur sorrys to urself. we had to canel our service do to it not working after a year and a half. so why not give our money back for the service that we did not get. been on the phone with them now for 35 minutes and this is the 6th phone call to someone to resolve this issue
Loss:
$60
1 comment
Zari Xgq
Kodiak, Alaska
Clearwire does not provide the bandwidth that I pay for.
Clearwire is an internet provider. I pay $50/mnth for internet service that is stated to be "up to 1.5Mb". Clearwire is a wireless provider (the modem that you pay for receives its signal wirelessly).I have used several bandwidth speed checks, such as cnet bandwidth meter, and have never got throughput above 800kb.Often times the bandwidth is down to 240kbps. Clearwire has no technicians so you must be satisfied with a telephone or online chat double speak. I have never been able to get an answer to the question of whether or not their system is actually capable of higher broadband throughput.
15 comments
Takelia Zfr
Folsom, California
Clearwire falsified information to get me into a contract!
Clearwire set me up under a false address. I tried to change it once I realized this, but my address was not in their coverage area. I found our later that the false address was a Round Table Pizza (don't think could I live there) By the time I figured this all out, it was too late to cancel my service. Even though they set up my contract using false information, they would not let me out of my contract without an early termination fee! I think this is illegal! By the time I got this all worked out, I had paid for 4 months of *** service. I also had to pay for the time that I was in mediation with the company, and the time it took to recieve a return UPS label and send the modem back. I was not refunded for any of it! Don't use this service! They will do anything to get your money and don't care about consumers.
1 comment
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
I was ripped off by clear wireless internet rep she charged my card 175 for a modem. I was not aware that I was going to be changed that amount until after they charged my credit card. They are a rip off.